About Us

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The practice has been in the Holland Park area for over 40 years initially established by Dr Martin Johnson(dec). In 1995 it moved form Holland Park Avenue to state of the art premises in Portland Road and became known as the Portland Road Practice under the partnership of Dr Krystyna Soboniewska and Dr Diane Watson. Following Dr Soboniewska’s retirement in 2001, Dr Liam Topham joined the practice. The partnership further expanded in 2007 with Mrs Yvonne Fraser joining as the managing partner.  Following Dr Watson's retirement in 2021, Dr Laura Ferro De Reynolds and Dr Shirley Mak joined Dr Topham as partners.

We now serve over 9000 patients in the Notting Hill, Kensington and Shepherds Bush areas; the practice clientele includes a cross-section of socio-economic and ethnic groups reflecting the vibrant cosmopolitan mix of the area.

During the past five years and in comparison with many other health providers the practice has experienced a period of considerable change and rapid growth. Currently, the clinical team includes 5 doctors, a GP Registrar, 2 FY2 Trainee doctors two nurse, a Physicians Associate, 2 health care assistants, 2 pharmacists, and a social prescriber.

West-Hill Health Primary Care Network

This practice is a member of the West-Hill Health PCN, which incudes, Holland Park Surgery, Pembridge Villas Surgery, Portobello Surgery, Lancaster Gate Surgery, Garway Road Practice, Grand Union Medical Centre, North Kensington Medical Centre and Golbourne Medical Centre. The PCN coves a population of over 80,000 patients and we work together to deliver focused care to out patients

Find out your rights and responsibilities as a patient

Find out more about Primary Care Networks

Improving Access to Your GP Practice

We’re committed to making it easier for you to get the care you need. As part of a wider North West London programme, our Access Improvement Plan focuses on delivering high-quality, timely, and personalised care. Here’s what you can expect:

• Faster access to care: We aim to offer same-day or next-day responses for urgent medical needs and ensure more appointments are available, including evenings, weekends, and Bank Holidays. These additional appointments are delivered through our Enhanced Access Hubs, in partnership with the West London GP Federation.
• Better support for patients with ongoing or complex needs: We prioritise continuity of care so you can see the same healthcare team when it matters most.
• Smarter use of digital tools: The NHS App and our online consultation system (PATCHS) help you get support quickly and manage your health more easily from home.
• We’re working to answer 90% of calls within 10 minutes: We regularly check our phone data to improve response times and reduce waiting.
• More personalised help when you need it: Our trained reception team and Social Prescribers are here to guide you to the right care — whether that’s with a clinician or community support services.
• Ongoing improvements based on your feedback: We monitor how we’re doing and regularly gather patient feedback to keep improving your experience.

Patient Feedback

We encourage patients to give us feedback on their experiences at the practice.