How to Make and Cancel an Appointment
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How to Make an Appointment
Our healthcare team comprises a wide range of professionals.
For day to day appointments you might be seen by either a nurse or a doctor depending on the nature of the problem. Our practice nurse team are specially trained to assess and treat a wide range of health conditions meaning that it will not always be necessary to see a doctor.
Find out how to make the best of your appointment
On the Day
Patients can book an appointment on the day from 8am by calling 0207 727 7711 or by calling into the practice. For the morning session patients should call at 8am and the afternoon session at 1.30pm. the urgent appointments are for 10 minutes only and one acute problem only. Patients will be asked to rebook if they wish to discuss more than one problem so please prioritise your concerns.
Walk-in Clinics are scheduled on Monday and Friday Mornings. These 10 minute appointments are on a first come, first seen basis. We recommend patients arrive as soon as possible before 9am to have the best possibility of getting an appointment. Please note there are only 12 appointment slots in this clinic.
|Telephone Consultations||For help and advice, call us on 0207 727 7711. If the issue is urgent the duty doctor will respond as soon as possible so please be available to take the call. If it is a routine problem, you may be offered a routine telephone consultation, which can take up to 7 days for a response.|
|Evening and Weekend Availability||For information on evening and weekend availability at this practice, see below|
|Nurse Appointments||The Practice Nurses can help you with a range of issues from health management to vaccinations.|
|Book in Advance||If you wish to see a docotor of choice then routine appointments are available to book in advacne. The diary is bookable one month in advance. Please phone the practice on 0207 727 7711 for more information or these appointments can be booked online.|
|Out of Hours||If you have an urgent health problem which cannot wait until the surgery is open please call 111|
|Online Services||Patients can book appointments up to 2 weeks in advance and from 8pm the night before using our online booking system.|
Accessing Patient Services
Our practice is pleased to offer patients enhanced clinical access to GPs and other healthcare professionals, including:
- 100 clinical appointments per 1000 patients per week
- Patients telephoning our practice will never be asked to call back. (unless the patient chooses to call back e.g. if they want to see a GP or other healthcare professional who is currently on leave)
- We offer an open reception and telephone service from 08:00 – 18:30 from Monday to Friday.
- Patients can make an online booking up to 4 weeks ahead
- Our receptionists are trained in care navigation and signposting and can provided advice about appropriate alternative services such as extended hours hubs
- We regularly review our systems to ensure there are enough appointments to meet patient needs every week
We aim to provide the best access we can for our patients. If you have any questions or suggestions please ask a member of staff or ask to speak to the practice manager.
Continuity of Care
For your safety it is better for you to consult with your registered doctor for on-going problems or with the doctor who has been dealing with your problem. Therefore, unless it is an emergency and where possible, please ask to consult with the doctor who is dealing with your problem.
Doctors/Physicians Associates in Training
The practice achieved Teaching status in 2019 and our GP’s are now qualified to train newly qualified doctors as well as FY2’s and Physicians Associate’s.
Achieving training status ensures the practice is always clinically up to date and has the support of teaching hospitals.
Your name will be added to the duty doctor’s telephone list, with a brief description of your concern along with your best contact number.
The duty doctor will work through a list calling each patient and will prioritise urgent cases but will aim to return your call within 2 hours.
The duty doctor may call certain patients before others depending on the symptoms and the age of the person.
The triage system is in place to provide same day access to GP advice and if an appointment is required we will allocate you to the doctor best suited to your concern.
The duty doctor can also provide advice and/or a prescription which can be collected from the surgery reception.
Evening & Weekend Hubs
In addition to our Extended Hours, this surgery is part of the West London GP Federation, a group of practices in the local area that work together to provide evening and weekend appointments.
You must be registered with a member practice, such as this one to access these services.
The practice is part of the West London GP Federation meaning our patients have access to GP led services (this will not be your usual GP) via the Extended Hours Hubs for acute problems only.
- Long-term, ongoing conditions, for example diabetes, asthma, etc.
- Referrals to hospitals and other services
- Investigations including blood test, x-rays, scans
- Repeat prescriptions
Appointments are available Monday – Friday from 6:00 pm – 9:00 pm and during weekends. To access appointments from this service, call your normal surgery and request an Extended Hours appointment.
The Federation operates extended hours services from two hubs located:
- St Charles Centre for Health and Wellbeing, Exmoor St, London W10 6DZ
- Violet Melchett Health Centre, 30 Flood Walk, Chelsea, London SW3 5RR